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Important Update for the DU CSC Ticketing System!
Posted by Casey Spencer on 05/01/22 10:54 PM

This page has moved.  Please visit our new client portal at:

You can submit a trouble ticket, service request, or browse our updated Knowledge Base at the URL above.

You can also call us at 800 322 3984. 



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Microsoft Edge - Opening Office Documents via Blackboard
Posted by Casey Spencer on 02/02/22 4:24 PM

ATTENTION Microsoft Edge Users:


When clicking on an Office type file document link in Blackboard and receiving an error message (404 not found).


The workarounds are:

  1. Don't use Edge (Mozilla Firefox and Google Chrome are the preferred web browsers for Blackboard use)
  2. To make Edge stop opening your Office files, click the three dots on the top right corner > Settings > Downloads > Turn off the option "Open Office files in the browser".


This is not a Blackboard issue.

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CSC Hours of Operation
Posted by Casey Spencer on 09/29/21 9:33 AM


Customer Support Center (CSC) Hours of Operation:
The hours for the CSC are:
Monday - Friday
7:00 a.m. - 9:00 p.m.
Saturday & Sunday
Student Support can be reached at (877) 899 1499 and the CSC (faculty/staff support) can be reached at:
ext. 1212 on campus or (800) 322-3984 or by emailing

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Self-Service Password Reset
Posted by Casey Spencer on 07/11/18 3:41 PM

If you know your current password and are able to login to DU systems and simply want to reset/change your password, point your browser to:


Enter your current username and password and choose Sign in.


If you don't recall your password, you can use the same URL above and choose "Forgotten Password"

Enter your username and click Search.


A screen should appear like the one below and partially display the personal email address we have on file for your record. If you still have access to that inbox, click Continue.

If you do not have a personal email address on file or no longer have access to that email, please give us a call at 800-322-3984 (ext. 1212 on campus) and we can assist you with setting that up.


For additional resources, view a step-by-step guide on how to reset your password.

Thank you,


Customer Support Center


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Blackboard Side Navigation Menu
Posted by Casey Spencer on 09/10/16 8:52 PM

Blackboard side navigation menu missing...ON/OFF controls:

If you access your course in Blackboard and notice that the side navigation (menu) is missing...look for a left facing arrow when you float your mouse arrow over the right-hand side of the course menu. Clicking that arrow will expand or show that side menu. Clicking it again will collapse or hide the navigation menu. If you have questions or need further assistance, please call the Customer Support Center at 800-322-3984. Or, email us at:





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