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Self-Service Password Reset
Posted by Casey Spencer on 07/11/18 3:41 PM

Davenport University will be implementing a new Self-Service Password Reset tool at 9 a.m. Saturday, July 21. This solution will simplify the process of changing and updating passwords. The system currently being used will be eliminated. The new system will allow you to change your password via email using the personal email address we have on file.

If you do not have a personal email address on file or no longer have access to that email, please give us a call at 800-322-3984 (ext. 1212 on campus) and we can assist you with setting that up.

Below are screen captures of the system.


For additional resources, view a step-by-step guide on how to reset your password.

Thank you,


Customer Support Center


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Blackboard Side Navigation Menu
Posted by Casey Spencer on 09/10/16 8:52 PM

Blackboard side navigation menu missing...ON/OFF controls:

If you access your course in Blackboard and notice that the side navigation (menu) is missing...look for a left facing arrow when you float your mouse arrow over the right-hand side of the course menu. Clicking that arrow will expand or show that side menu. Clicking it again will collapse or hide the navigation menu. If you have questions or need further assistance, please call the Customer Support Center at 800-322-3984. Or, email us at:





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CSC Hours of Operation
Posted by Casey Spencer on 03/03/14 3:10 PM
Customer Support Center (CSC) Hours of Operation:
The hours for the CSC are:
Monday - Friday
7:00 a.m. - 10:00 p.m.
8:00 a.m. - 4:00 p.m.
12 Noon - 8:00 p.m.
Student Support can be reached at (877) 899 1499 and the CSC (faculty/staff support) can be reached at:
ext. 1212 on campus or (800) 322-3984 or by emailing

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Clearing Your Web Browsing History/Cache/Temp Files
Posted by Casey Spencer on 09/24/13 11:02 PM

Many issues are resolved by clearing your web browser's cache (web browsing history). A quick way to do this is a keyboard shortcut that works on IE, Firefox, and Chrome.

Open the browser to any web page and hold CTRL and SHIFT while tapping the DELETE key. (This is NOT CTRL, ALT, DEL).

The dialog box will open to clear the browser. Set it to clear everything. Set the time range as far back as possible. Click Clear Now or Delete at the bottom.

Close the browser and re-open it fresh to test what wasn't working for you previously.


More info:

Google Chrome:

Mozilla Firefox:

Internet Explorer 11

For most Mac OS users using Safari, these directions (for the Remove stored cookies and data bullet point) should work for emptying caches (select the time range as far back as you can go):

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