Blackboard side navigation menu missing...ON/OFF controls:

If you access your course in Blackboard and notice that the side navigation (menu) is missing...look for a left facing arrow when you float your mouse arrow over the right-hand side of the course menu. Clicking that arrow will expand or show that side menu. Clicking it again will collapse or hide the navigation menu. If you have questions or need further assistance, please call the Customer Support Center at 800-322-3984. Or, email us at: csc@davenport.edu

Many issues are resolved by clearing your web browser's cache (web browsing history). A quick way to do this is a keyboard shortcut that works on IE, Firefox, and Chrome.

Open the browser to any web page and hold CTRL and SHIFT while tapping the DELETE key. (This is NOT CTRL, ALT, DEL).

The dialog box will open to clear the browser. Set it to clear everything. Set the time range as far back as possible. Click Clear Now or Delete at the bottom.

Close the browser and re-open it fresh to test what wasn't working for you previously.

More info:

Google Chrome:

https://support.google.com/chrome/answer/95537?hl=en

Mozilla Firefox:

http://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Internet Explorer 11

https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history

For most Mac OS users using Safari, these directions (for the Remove stored cookies and data bullet point) should work for emptying caches (select the time range as far back as you can go): https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471