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Knowledgebase : Blackboard
 

In regards to Blackboard, when students report discrepencies in their total versus how many points are actually available for a course OR they report duplicate assignments in their grade book, it is likely that the course has _hidden columns_ in the instr...
Online classes typically aren't loaded until 2-3 days before the class begins for students. If your session begins in less than two days, please contact the Student Support Center at 1-877-899-1499 or ext. 1200.
Courses are retained in the system for two years. After each semester, the courses are marked as unavailable. Old courses can be removed from view by clicking the gear in the upper right of My Courses/Course List. While shells will remain in the sys...
To Log into Blackboard you must be registered for a class that requires it. If the classes you are registered for do not require Blackboard, you will not be able to log in. (Online \">http://davenport.blackboard.com [1]) 2. Blackboard is now a singl...
If you are missing online classes within Blackboard it is often because you have 2 sessions of classes for one semester. For example if you take 4 online classes they are often condensed classes that run 7 weeks instead of 15. This way you can take 2 of...
If you have Office XP and are unable to read Office 2007 files, you can download and install the following plugin: http://www.microsoft.com/downloads/details.aspx?FamilyID=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displaylang=en [http://www.microsoft.com/downl...
If you are opening a link to a BB collaborate classroom and it just isnt opening or loading, it's probably because the .jnlp file that downloads is not associated to be opened by the correct executable. 1. right click the meeting.jnlp file (which will b...
Blackboard tutorials can be found at: http://webservices.davenport.edu/tutorials/blackboard/DUOPlayer01.html [1] Full list can be seen here: http://www.davenport.edu/du-online/instructional-designtechnology/resources/blackboard-tutorials [2] L...
We recently discovered an issue with the test timer and Internet Explorer 8. When a student opens a test which has the timer on the right hand side of the page, the SUBMIT and SAVE buttons end up covered by the timer. This is not by default, but an error ...
BlackBoard Technical Support can be reached at 1-877-899-1499
Below are links to the Blackboard 9 tutorial videos. Just copy/paste the links into your browser address bar above. Undergraduate Track BB 9 Tutorial: http://webservices.davenport.edu/tutorials/Blackboard/2010/DUOPlayer_ug.html Graduate Track BB 9 Tut...
If you are having issues with your menus or text boxes in Blackboard, try updating to the newest version of Java. Here is a link to the download page for Java: http://java.com/en/download/inc/windows_upgrade_xpi.jsp
eTextbook FAQs and Information for Advisors and Help DeskYou’ve probably heard at least one of these concerns……·         I haven’t ordered my books yet.·         I don’t have my books and I am falling behind in my online course.·         My books are avai...
If the scrollbar is missing in Blackboard. Please try this fix: WINDOWS VISTA or WINDOWS-7 1. Click on Control Panel then Personalization and then /Window Color/ click 'advanced appearance settings'. 2. This should being up the windows color and ap...
If you have not used Blackboard's Voice Board tool before, or you are experiencing issues with Voice Board, please refer to this 3 minute video. Please make sure you are using Mozilla Firefox as the internet browser and you have Java updated to its mos...