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Blackboard Side Navigation Menu
Posted by Casey Spencer on 09/10/16 8:52 PM

Blackboard side navigation menu missing...ON/OFF controls:

If you access your course in Blackboard and notice that the side navigation (menu) is missing...look for a right facing arrow on the left hand side of the screen. Clicking that arrow will expand or show that side menu. Clicking it again wil collapse or hide the navigation menu. If you have questions or need further assistance, please call the Customer Support Center at 800-322-3984. Or, email us at:





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CSC Hours of Operation
Posted by Casey Spencer on 03/03/14 3:10 PM
Customer Support Center (CSC) Hours of Operation:
The hours for the CSC are:
Monday - Friday
7:00 a.m. - 10:00 p.m.
8:00 a.m. - 4:00 p.m.
12 Noon - 8:00 p.m.
Student Support can be reached at (877) 899 1499 and the CSC (faculty/staff support) can be reached at:
ext. 1212 on campus or (800) 322-3984 or by emailing

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Clearing Your Web Browsing History/Cache/Temp Files
Posted by Casey Spencer on 09/24/13 11:02 PM

Many issues are resolved by clearing your web browser's cache (web browsing history). A quick way to do this is a keyboard shortcut that works on IE, Firefox, and Chrome.

Open the browser to any web page and hold CTRL and SHIFT while tapping the DELETE key. (This is NOT CTRL, ALT, DEL).

The dialog box will open to clear the browser. Set it to clear everything and click Clear Now or Delete at the bottom.

Close the browser and re-open it fresh to test what wasn't working for you previously.


More info:

Google Chrome:

Mozilla Firefox:

Internet Explorer 9

For most Mac OS users using Safari, these directions should work for emptying caches:

From our friends at Syracuse:

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